The original of this module was the first project I worked on when I started the role with which I had never been entirely happy. I relished the opportunity to revisit it when it was updated a year later and rebuild from scratch.

Throughout the module, I applied strong images and bold colours, coupled with smooth motion, to keep learners engaged.

The core section of the course involved listening to sample customer calls and analysing how well they went.

In the original version of the course, this was nothing more than a folder with mp3 files which the learner had to open and click through. To give a smoother user experience, I created a special media player interface which was integrated as part of the learning module.


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